Karla, Office Secretary

Karla is an organized and detail-oriented Office Secretary at the mental health group, dedicated to supporting administrative functions to ensure smooth operations and provide the highest level of service to both staff and patients. With a focus on efficiency and professionalism, Karla contributes to the overall success of the organization through strong communication skills and a commitment to maintaining an organized office environment.

Core Responsibilities

• Managing office correspondence, including emails and phone calls
• Scheduling appointments and managing calendars for clinical staff
• Coordinating meetings and maintaining office supplies
• Ensuring patient confidentiality and compliance with HIPAA regulations
• Assisting with patient intake forms and documentation
• Handling medical records and maintaining filing systems
• Providing support to clinical staff with administrative tasks
• Managing office finances, including invoicing and billing follow-ups
• Collaborating with other departments to streamline office processes

Skills and Expertise

• Strong organizational and time-management skills
• Proficient in office management software (e.g., Microsoft Office, Google Workspace)
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of HIPAA regulations and confidentiality protocols
• Experience with office procedures and administrative duties
• Attention to detail and problem-solving abilities

Professional Goals

Karla aims to continually improve the efficiency of the office environment, ensuring that both staff and patients have a seamless experience. By staying organized, managing the office's day-to-day operations, and providing exceptional support to the team, she plays an integral role in the mental health group’s success.